FREQUENTLY ASKED QUESTIONS

Frecuently Asked Questions

Frecuently Asked Questions

What are we selling?

In the Álvaro Alcázar Gallery Online Shop, you can explore a diverse range of artistic offerings. These include paintings, sculptures, graphic artworks, drawings, decorative arts, books, and catalogues.

Are they original products?

All the products available in the Álvaro Alcázar Gallery Online Shop are original and accompanied by a certificate of authenticity.

How is my product shipped?

We start processing the product once payment has been received. The materials we use in the shipment are safe, we ensure that the artwork arrives in perfect condition at its destination, therefore, we need a period of time to prepare it properly.

Are the artworks framed?

This varies for each piece, although the majority of them are supplied unframed. If the artwork is already framed, it cannot be sold without the frame.

What payment methods can be used?

To buy art online at AA Gallery Shop you can use Visa, Mastercard and American Express credit or debit cards. We use a 100% secure payment gateway.

Does the AA Gallery Shop offer personalised assistance in the case of a problem with payment?

We have a great customer service. You can contact us through our WhatsApp or by phone at +34 690 87 90 41, through our Contact Form or through our email tienda@aagalleryshop.com.

How long will it take for the work(s) I have purchased to arrive at their destination?

The estimated delivery time on the Peninsula is approximately 10 working days. However, you will receive an email with the information and the delivery code of the package.

Can I return or exchange the purchased product?

No exchanges or returns of original graphics and artwork will be accepted.

How can I return or exchange a product?

The buyer is required to provide the purchase receipt and return the product in pristine condition, complete with labels and the original packaging. Returns will not be accepted for items that are stained or damaged.

To return online purchases of books and catalogues, please contact us by email at tienda@aagalleryshop.com, or via WhatsApp at +34 690 87 90 41. The gallery will provide a voucher for the equivalent purchase amount, and it will have no expiration date. To avail of this voucher, the customer must send the book and catalogue products to the gallery in impeccable condition, with intact labels, and securely packaged and protected. The shipping costs will be covered by the customer using a courier service of their choice.

If I want to return a work of art, who pays the shipping costs?

The customer is responsible for covering the shipping costs of items to be exchanged or returned by post, and under no circumstances will Galeria Aa Shop SLU accept returns sent with freight collect charges.

If the artwork has arrived defective or is not the one I bought, what should I do?

Refunds will only be issued in cases where the graphics or original artwork arrives damaged, provided that the claim is submitted within 24 hours of receiving the shipment. Claims made after this 24-hour period will not be considered.