Terms and Conditions

TERMS AND CONDITIONS

In compliance with the obligation to provide information as stipulated in Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE) of 11 July, the following general information on this website is provided below:

OWNER: Galeria Aa Shop SLU

NIF: B86964277

REGISTERED OFFICE: C/ Ferrer del Río 5, 28028 Madrid

PHONE: 913 428 108

EMAIL: tienda@aagalleryshop.com

The buyer

The purchaser is advised that accepting the offer entails a commitment to pay for the goods. Once the purchaser has selected the product they intend to buy, they acknowledge and agree to these terms and conditions by clicking the acceptance button.

The seller

The seller is responsible for bearing the risks associated with any potential damage to the product during transportation until it is safely delivered to the consumer.

Payment information and prices

At the time of payment, the buyer has the option to select from various payment methods provided through the payment gateway, including credit or debit cards such as Visa, Mastercard, or American Express. Alternatively, they may choose the option to pay and personally collect the order at the gallery.

After the customer has made full payment, they will receive an email containing confirmation of the purchase as well as an invoice for their records.

The characteristics and prices of the products are as displayed on the screen. The availability of products or services is subject to stock availability. The prices presented on the screen are in euros, inclusive of VAT, and represent the current pricing.

In all instances, the sales contract between the buyer and the seller is contingent upon the condition that the product is available and that full payment is made. The seller commits to confirming or declining the availability of the product requested by the buyer within a maximum of 5 days. In the event that the same product is simultaneously purchased by multiple buyers, it will be allocated to the first buyer who successfully completes their order

If, after a period of 5 days from the date of order validation, the seller has not provided notice regarding the product’s availability, or if the buyer has not finalized the payment within the same timeframe, the contract between the buyer and the seller will be dissolved, and both parties will be released from their respective obligations.

Pick-ups

The collection date will be communicated by e-mail, once the order has been packed and prepared.

Works belonging to TEMPORARY EXHIBITIONS in the gallery will be available for collection once the exhibition is over.

Personal data received during the purchase process may only be used for this purpose.

The buyer’s email address may be included in the Gallery’s database.

Shipments

If the customer is unable to visit the store to collect the product, there is an option to have it delivered to the desired address via courier service. Please note that an additional cost will apply for this service. The shipping costs will vary based on the destination, size, and weight of the purchased product

The Gallery offers shipping to nearly all parts of the world, and the website will automatically calculate shipping costs during the checkout process. If the desired destination is not listed, customers can inquire about the details by contacting tienda@aagalleryshop.com. Please be aware that for certain destinations, shipping may necessitate special documentation and procedures.

Shipments are dispatched from Tuesdays to Fridays. Orders placed on Saturdays, Sundays, and Mondays will be shipped starting from the following Tuesday, immediately after the purchase. The estimated shipping duration is approximately 10 working days. Please note that the delivery time may vary depending on the type of artwork and the destination of the shipment.

The date and shipping information will be communicated via email. The customer agrees to track and receive the package. If the order is returned to the Gallery due to the recipient’s absence at the delivery address or failure to pick it up from the courier office within the specified timeframe, the customer will be responsible for covering the costs associated with a new shipment.

Taxes at the destination, such as customs duties and any other applicable fees, are the responsibility of the recipient and must be paid upon arrival at the destination. Galeria Aa Shop SLU is not liable for any potential additional costs of this nature.

Galeria Aa Shop SLU bears no responsibility for errors or damages arising from delivery when the address provided by the customer does not match the intended delivery location specified by the customer.

The delivery is considered completed from the moment in which the work has been made available to the customer at the place of delivery indicated by the customer.

In the event that the buyer is not present at the specified address during the delivery of the artwork, the carrier will leave a notice detailing the steps for rescheduling the delivery. If the customer fails to contact the carrier to arrange a new delivery date, the artworks will be returned to Galeria Aa Shop SLU, and the customer will be responsible for both the shipping and return costs. Regarding items to be exchanged or returned by mail, the shipping costs will be the responsibility of the customer, and under no circumstances will Galeria Aa Shop SLU accept returns sent with freight collect charges.

Personal data received during the purchase process may only be used for this purpose.

The buyer’s email address may be included in the Gallery’s database.

Returns or exchanges

We do not accept exchanges or returns of graphic artworks and original artworks.

Refunds will only be processed in the event that graphic artworks and original artworks arrive in a damaged condition, and the claim is submitted within 24 hours of receiving the shipment. Claims made after the 24-hour window will not be accepted.

To initiate an exchange for book and catalog products, the buyer must request the return within 14 calendar days. The price of the item will be refunded within 14 days of receiving the return. The buyer will have the choice to either receive a store purchase coupon for the value of the returned product or exchange it for an item of equivalent value. If the amount already paid does not cover the full value, the gallery will issue a voucher with no expiration date for the remaining amount.

Any return of purchased items by the buyer must be carefully packaged.

The buyer is required to provide the purchase receipt and return the product in pristine condition, complete with tags and its original packaging. Please note that returns will not be accepted if the items show signs of staining or damage.

The customer will be responsible for covering the shipping costs for items they wish to exchange or return by mail, and under no circumstances will Galeria Aa Shop SL accept returns sent with freight collect charges.

For returning online purchases of books and catalog products, please get in touch with us via email at tienda@aagalleryshop.com, or through WhatsApp at +34 690 87 90 41. The gallery will provide a voucher for the same purchase amount, which will have no expiration date. The customer is responsible for sending the books and catalog products to the gallery in impeccable condition, including all labels, securely packaged, and protected. Shipping costs for the return will be at the customer’s expense.